Email, post and the language you write in
Send your message to info@ducat888.win. If you prefer paper, send it to Széchenyi István tér 7-8, 1051 Budapest (our editorial office is in Hungary).
We have no phone line and no chat. A written note does not get lost, and later on it shows exactly what prompted a change to a table.
Pick whichever language suits you: Slovak, Hungarian and English all work. Our reply comes in the language you used.
Three changes we want to hear about first
A title left its tab. A game listed in our ‘Top Slots’, ‘Top Live Casino’ or ‘Top Instant’ snapshot is gone from the Dukat.bet lobby, or has moved to another position. Tell us the game, the tab and the day you noticed.
The studio changed the RTP. The in-game rules show a different value from our table, or the studio has put out a new version. For games with several configurations, the exact figure you saw matters; the page on RTP versions explains why.
The release date is off. The studio gives another launch day, or we confused early access with the global release. A link to the game’s page on the studio site, or to the press release stating the date, helps a lot.
A screenshot is welcome but not required.
What happens once we have read your note
We check the reported value against our sources in the order set out in the snapshot methodology: the studio first, next the rules inside the game, and finally two independent sources. Once the change is confirmed, a new snapshot appears with a new date.
If the value cannot be confirmed, the table shows ‘not published’ and the game may drop to the bottom of the list.
We do not promise a reply time. Verification takes longer or shorter depending on what the studio makes public.
Account questions go to Dukat.bet support
Player accounts are invisible to us. Registration, verification, deposits, withdrawals and bonus status can only be assessed by Dukat.bet customer support, so contact them directly.
Please do not email us passwords, card details or ID documents. We have no use for them. What happens to the messages in our inbox is covered by the privacy policy.
When your message is about you, not a table
If you are writing because gambling is eating more of your time or money than you meant to spend, do not wait for an answer from us. Talk to someone close to you or to your family doctor, and if anyone is in immediate danger, call 112.
Our page on playing with a clear head sums up how to set a budget and breaks, and which warning signs deserve attention. An editorial team that sorts lists is no counselling service, but it can point you towards help.